Return & Refund Policy
Return & Refund Policy
Effective Date: February 15, 2026
1 Return Eligibility
Returns are accepted under the following conditions:
- The return request is submitted within 14 days of delivery.
- The item is unused, unwashed, undamaged, and in original packaging with all tags attached.
- Custom-made, personalized, intimate wear, or final-sale items are not eligible unless they arrive damaged or defective.
2 How to Request a Return
To initiate a return, please contact:
📧 theflyinggown@gmail.com
📞 +1 (657) 615-3349
Include your order number and reason for return. If applicable, photos may be requested for verification.
Our team will respond within 1–2 business days with further instructions.
3 Return Shipping & Costs
Damaged, Defective, or Incorrect Items
- Return shipping is covered by us.
- A prepaid U.S. return label will be provided.
- You may choose a replacement (if available) or a full refund.
Standard Returns (Change of Mind, Size, or Color)
- Customer is responsible for return shipping costs.
- No restocking fees apply.
- Refund is issued for the item value only.
4 Refund Processing
- You will be notified of approval or denial.
- Approved refunds are processed within 5 business days.
- Refunds are issued to the original payment method only.
- Your bank or payment provider may take an additional 3–5 business days to reflect the credit.
5 Exchanges
Exchanges are accepted within 14 days of delivery if eligibility criteria are met.
If a replacement item is unavailable, a refund will be issued instead.
6 Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Provide your order number and clear photos of the issue. We will provide a prepaid return label and arrange a replacement or refund.
7 Return Address
Parcel Mail Center
211 S State College Blvd
Anaheim, CA 92806
United States
8 Refund Exceptions
- Request submitted after 14 days without prior authorization.
- Item is worn, washed, altered, or damaged beyond inspection.
- Original packaging, tags, or accessories are missing.
- Item is non-returnable as described above.
9 Our Addresses Explained
Business & Correspondence Address
The Flying Gown
30 N Gould St Ste R
Sheridan, WY 82801
United States
Return Processing Center
Parcel Mail Center
211 S State College Blvd
Anaheim, CA 92806
United States
10 Contact Us
📧 theflyinggown@gmail.com
📞 +1 (657) 615-3349
📍 30 N Gould St Ste R, Sheridan, WY 82801, United States