Frequently Asked Questions (FAQ)

FAQ

1 Where do your products come from?

We collaborate with manufacturing partners in India and manage fulfillment through a combination of U.S.-based distribution partners and international supply routing.

  • Some products are fulfilled directly from our U.S. network.
  • Other items are routed into our U.S. fulfillment system before final delivery.

All customer orders are delivered within the United States.

2 How long will my order take to arrive?

Processing time: Up to 3 business days

  • U.S.-fulfilled items typically arrive within 4–7 business days.
  • Items routed through international supply partners may take approximately 6–10 business days.

Actual delivery times may vary depending on carrier schedules and destination.

3 Do you offer international shipping?

No. We currently ship within the United States only.

4 How much is shipping?

Shipping is FREE for orders over $30.

Orders under $30 ship for a $5 flat rate.

All shipping fees are clearly displayed at checkout.

5 How do I track my order?

Once your order is processed and shipped, you will receive an email with tracking details.

Tracking updates may take 12–24 hours to reflect carrier scans.

6 What is your return policy?

You may return eligible items within 14 days of delivery if unused and in original condition.

  • Defective or incorrect items qualify for free return shipping.
  • Change-of-mind returns may include a small return shipping deduction, as outlined in our Return Policy.

7 Do you offer exchanges?

Yes. If the item is available, we will process an exchange. If not, a refund will be issued according to our Return Policy.

8 How do I contact customer support?

📧 Email: theflyinggown@gmail.com

📞 Phone: +1 (657) 615-3349

📍 Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States