Frequently Asked Questions (FAQ)
FAQ
1 Where do your products come from?
We collaborate with manufacturing partners in India and manage fulfillment through a combination of U.S.-based distribution partners and international supply routing.
- Some products are fulfilled directly from our U.S. network.
- Other items are routed into our U.S. fulfillment system before final delivery.
All customer orders are delivered within the United States.
2 How long will my order take to arrive?
Processing time: Up to 3 business days
- U.S.-fulfilled items typically arrive within 4–7 business days.
- Items routed through international supply partners may take approximately 6–10 business days.
Actual delivery times may vary depending on carrier schedules and destination.
3 Do you offer international shipping?
No. We currently ship within the United States only.
4 How much is shipping?
Shipping is FREE for orders over $30.
Orders under $30 ship for a $5 flat rate.
All shipping fees are clearly displayed at checkout.
5 How do I track my order?
Once your order is processed and shipped, you will receive an email with tracking details.
Tracking updates may take 12–24 hours to reflect carrier scans.
6 What is your return policy?
You may return eligible items within 14 days of delivery if unused and in original condition.
- Defective or incorrect items qualify for free return shipping.
- Change-of-mind returns may include a small return shipping deduction, as outlined in our Return Policy.
7 Do you offer exchanges?
Yes. If the item is available, we will process an exchange. If not, a refund will be issued according to our Return Policy.
8 How do I contact customer support?
📧 Email: theflyinggown@gmail.com
📞 Phone: +1 (657) 615-3349
📍 Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States